Legal

Refund & Cancellation Policy

Last updated: November 2026

This policy explains how cancellations and refunds work for classes, workshops, events, class passes, memberships and merchandise bought on Slayzi. It forms part of our Terms of Service.

1. Cancelling a booking

  • To cancel a booking, contact us at the email or phone number below, or contact the Partner, with your booking details
  • Each Partner may set its own cancellation window and refund terms; where it does, they are shown on the class or event page before you pay, and they apply to that booking
  • Where a Partner has not set its own terms, a booking cancelled at least 24 hours before the session starts is refunded in full; cancellations made later, and sessions you do not attend, are not refunded
  • Class passes and memberships can be cancelled for a full refund before their first use; once a session has been used, the remaining value is not refundable unless the Partner agrees

2. When a Partner cancels or changes a session

  • If a Partner cancels a class, workshop or event, you get a full refund, or a replacement session if the Partner offers one and you accept it
  • If a Partner significantly changes the date, time or venue and you can no longer attend, you can ask for a full refund

3. Merchandise

  • You can cancel a merchandise order for a full refund until it has been shipped
  • If an item arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery with your order details and a photo, and we will arrange a replacement or a full refund
  • For hygiene reasons, apparel and accessories that have been worn or used cannot be returned unless they are defective

4. How refunds are paid

  • Approved refunds go to your Slayzi wallet or to your original payment method — you can choose which in your Profile
  • Any part of a payment made with Slayzi wallet credit is always refunded to your wallet
  • Refunds to your Slayzi wallet are credited immediately once approved
  • Refunds to your original payment method (card, UPI, net banking or wallet) are processed through Razorpay within 5–7 business days of approval; your bank may take a few more days to show them
  • Slayzi wallet credit cannot be withdrawn as cash

5. Free sessions

Free sessions involve no payment, so there is nothing to refund. Please cancel early anyway, so someone else can take your spot.

6. Contact us

For cancellations, refunds or questions about this policy, contact us at:

Email: hello@slayzi.com